HappyOrNot Analytics. HappyOrNot Analytics is a proprietary software that presents the results of your Smiley feedback in simple charts and graphs.
Let Analytics do the hard work for you: mine customer feedback, investigate root causes, and connect the feedback to the defined time and place. Make informed data-driven decisions to improve customer experience, develop operations, and boost your business performance.
With DATA-BASED improvements you will improve your margins and Customer Lifetime Value
60% Customer-centric companies are 60% more profitable than others
86% of buyers are willing to pay more for great customer experience
49% of buyers have made impulse purchases after a great experience
86% of consumers would leave a brand after as few as two poor experiences.
the reduction of unhappy customers in the first year using HappyOrNot. Based on the historical data from our retail clients
Saw an increase in Customer Loyalty
of consumers are likely to buy based on shopping experience alone
Over 4,000 clients around the world trust HappyOrNot to provide actionable data to improve customer experience in:
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