Are they happy with your offer? or not?... Why? What are your customers' pain points? Design questions to understand your customers.
You will provide them with easy, fun and anonymous means to answer your questions. You will know WHAT, WHERE, WHEN and WHY by putting Smiley Terminals in front of them, both physical devices, as well as their matching digital versions.
Very soon, you will see patterns appearing, actionable information that you can use to improve your customers' experience.
It's time to understand the clues, cross reference the data with other variables from your business. Start drawing conclusions... is it the staff? or the store temperature? or the quality of the food? Perhaps the wait is too long to be served, etc.
Design and implement the changes.
Repeat the cycle. For two reasons: you want to know that your changes are improving your customers' experience and since your business is in constant motion, you need to keep alert on your business to identify new clues and maintain high standards of satisfaction.
What's something exciting your business offers? Say it here.
Say something interesting about your business here.
What's a product or service you'd like to show.
Base your decisions on data. Stop the guesswork and use data to drive action where it counts most.
The touchscreen feedback terminal lets you discover the ‘why’ behind your customer’s feedback. Understand root causes of satisfaction or dissatisfaction and connect it to the time and place to proactively improve your performance.
The digital companion to our physical Smileys gives you a seamless way to cover your online and in-location touch points. Measure customer satisfaction before, during, and after purchase.
Includes the necessary Smileys and the right level of insights on customer experience designed for every business. It includes the continuous value-added services of an assigned team of experts. Easy scalable, and adapted to your current needs, full account management.
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