Build your brand's success
Improve your Customers' Experience with your brand. Whether you are in RETAIL, RESTAURANT or HOSPITALITY, you can improve your revenue by turning your existing clients into ambassadors of your brand. We provide Brand Strategy Consulting. We help our clients create their own base of loyal customers,
Listen to your customers' and employees' feedback continuously with HappyOrNot Smileys, and you will know exactly WHEN, WHERE and WHAT to act on.
Over 4,000 clients around the world trust HappyOrNot to provide actionable data to improve customer experience in:
Customer-centric companies are 60% more profitable than others
of buyers are willing to pay more for great customer experience
of buyers have made impulse purchases after a great experience
the reduction of unhappy customers in the first year using HappyOrNot. Based on the historical data from our retail clients
Are they happy with your offer? or not?... Why? What are your customers' pain points? Design questions to understand your customers.
You will provide them with easy, fun, and anonymous means to give you answers to your questions. You will know WHAT, WHERE, WHEN and WHY by putting Smiley Terminals in front of them, both physical devices, as well as their matching electronic versions.
Very soon, you will see patterns appearing, actionable information that you can use to improve your customers' experience.
It's time to understand the clues, cross reference the data with other variables from your business. Start drawing conclusions... is it the staff? or the store temperature? or the quality of the food? Perhaps they wait too long to be served, etc.
Implement the improvements.
Repeat the cycle. For two reasons, mainly: you want to know that your changes are improving your customers' experience and, since your business is in constant motion, you need to keep alert on your business to maintain high standards of satisfaction.
Listen to your customers to understand why they buy or do not buy from you, optimize operations, and improve customer satisfaction to add more to your bottom line. To focus on impactful changes in your operation you need to understand what your customers and non-customers want and need.
Optimize visitor satisfaction. Learn about their pain points, what they like and dislike so you can be prepared for their next visit. Where applicable, secure funding by providing excellent visitor experience.
Happy employees are loyal employees. Attract the best candidates, retain your best employees.
In the service sector, experience is your product. A positive experience is essential to differentiate your organization from competitors, grow your profits, and achieve success.
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Base your decisions on data. Stop the guesswork and use data to drive action where it counts most.
The touchscreen feedback terminal lets you discover the ‘why’ behind your customer’s feedback. Understand root causes of satisfaction or dissatisfaction and connect it to the time and place to proactively improve your performance.
The fun, fast, and friendly feedback terminal that lets you know if your customers are happy or not in seconds. Engaging, easy-to-use, and frictionless feedback with a simple press of a Smiley button.
The digital companion to our physical Smileys gives you a seamless way to cover your online and in-location touch points. Measure customer satisfaction before, during, and after purchase.
Includes the necessary Smileys and the right level of insights on customer experience designed for every business. It includes the continuous value-added services of an assigned team of experts. Easy scalable, and adapted to your current needs, full account management.
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